Posts tagged Leadership
Find the right people, not just right processes.

I was just settling in on my JetBlue flight from New York to Houston as a flight attendant walked through the cabin greeting passengers. She met me with the standard smile and “hello” but when she made eye contact with the business traveler next to me she said, “Great to see again, Mike” and continued her stroll down the aisle. “You have to travel quite a bit to be on a first name basis with the flight crew,” I said to him. “Well,” he said “It helps that I started the company.”

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